horas7 Casino & Sportsbook FAQ — Accounts and Payments

Opening an account on horas7 takes five steps. First, visit the registration page and enter your username, email address, mobile number, and a strong password. Second, confirm your email by clicking the verification link we send to your inbox. Third, provide your full name and date of birth. Fourth, upload a photo ID for verification—we accept national ID cards and passports. Fifth, choose a payment method. Once we verify your identity, your account is active and you can deposit funds and access all markets: football betting on Liga 1 and Champions League, live-dealer blackjack and roulette, slots, and esports on Mobile Legends. The entire process typically takes subject to verification.

If you forget your password, visit the login page and click the "Forgot your password?" link. Enter the email address associated with your horas7 account. We will send a password-reset link to that email. Click the link to create a new password. Your reset link is valid for one hour. If you do not receive the email, check your spam folder or wait a few minutes and try again. If you still cannot access your account, use the Help page to contact our support team and provide your account email and registered mobile number for verification. We will help you regain access.

If your deposit does not complete, you will see an error message on the horas7 platform telling you why. Common reasons include insufficient funds, incorrect payment details, or a timeout during processing. Do not attempt the transaction again immediately—wait a few minutes and retry. If you used DANA, e-wallet, mobile banking, or local payment, check your mobile app to confirm the charge was not processed. If you used a bank transfer via online payment, e-wallet, or mobile banking, the funds will return to your account within 2 to 5 business days. If a charge appears on your account but the funds did not reach horas7, contact our support team immediately with your transaction reference number. We will investigate and either process your deposit or arrange a refund.

Withdrawal requests are reviewed within 24 hours of submission. Once approved, the funds are sent to your payment method. If you withdrew via local payment, online payment, e-wallet, mobile banking, or local payment, the funds typically arrive within 1 to 4 hours. If you withdrew via bank transfer to online payment, e-wallet, mobile banking, or local payment, the funds typically arrive within 1 to 3 business days depending on the bank. During holidays like Idul Fitri or Idul Adha, bank processing may take longer. Withdrawals are processed in the order they are received. If your withdrawal has not arrived after the typical window, contact our support team with your withdrawal request ID and we will check the status with your payment provider.

Demo mode is not available on horas7. To use our platform, you must open a real account, verify your email and identity, and deposit funds. We do provide full descriptions of each game category so you can understand the rules before you bet. Football betting allows you to wager on Liga 1 Indonesia, Piala AFF, Piala Indonesia, Champions League, and other leagues with game information and cash settlement. Live-dealer tables offer blackjack, roulette, baccarat, and Dragon Tiger with professional dealers streamed live from our studios. Slots include Aviator, Sweet Bonanza, Gates of Olympus, and Mahjong Ways. Esports markets cover Mobile Legends, Free Fire, and PUBG Mobile tournaments. If you have questions about a specific game before you deposit, contact our support team.

Bonus terms vary depending on the promotion. When you view a bonus offer on horas7, the terms are displayed in full: the bonus amount, the games it applies to, the minimum deposit required, the playthrough requirement (how many times you must wager the bonus before you can withdraw), and the expiry date. Most bonuses apply to slots but not to football betting or live-dealer tables. Some bonuses are only available to new accounts, others to existing members. Always read the terms before you activate a bonus. If a bonus term is unclear, contact our support team. We do not charge fees for bonuses and we do not restrict how you spend bonus funds—they can be used on any eligible game in the bonus terms. Bonuses expire on the stated date; after that, they cannot be claimed.

We collect your email, name, date of birth, payment details, betting history, and technical information like your IP address. We use this data to verify your identity, process payments, settle bets, and comply with regulations. We do not sell your data to advertisers or marketing companies. We do not use your information for profiling or targeting. Your data is encrypted in transit and at rest. We retain betting records for five years and payment records for seven years as required by law. You have the right to request a copy of all data we hold about you or request deletion once the legal retention period expires. For details, read our Privacy Policy or contact our support team with a Data Access Request. Your account data is protected by your password—never share your login details.

Our support team aims to respond to all queries within 24 hours. During peak times, responses may take up to 48 hours. For urgent issues like account takeover or payment fraud, submit your request through the Help page and mark it as urgent—we prioritize these cases. To contact us, use the Help page and describe your question or issue in detail. Include your account email and any relevant reference numbers such as a transaction ID or withdrawal request ID. Responses are sent to the email address associated with your horas7 account. You can also track the status of your query by logging into your account. If you do not hear back within 48 hours, re-submit your query or contact us again with the reference number of your original request.